Terms of service

Last updated: 7 November 2026

1. Who you're dealing with

Pixel Ranch is a trade name of 1456923 BC Limited, British Columbia, Canada. These terms apply to our websites and to the services we sell. Your quote or invoice may add details for your project; if it differs from these terms, the quote or invoice applies.

2. Quotes and setup fee

• Every project starts with a conversation and a written quote. Prices are fixed for the scope in the quote.
• Every site has a one-time setup fee of $300, paid before we start building. It covers your domain name, its fees and getting your site set up.
• Changes outside the agreed scope are quoted separately before we do them.

3. Ways to pay

• Buying outright: the setup fee and half the price start the work and reserve a ready-made design for you. The balance is due at launch.
• Paying monthly: we add a 20% convenience charge to the price and split the total into monthly payments, usually 12. Your first monthly payment is due before your site goes live, then one each month, taken automatically. If you pay for hosting monthly, it's added to each payment.
• A payment plan can't be cancelled; if you stop paying, the rest of the plan is still owed. You can pay it off early at any time. Paying early doesn't reduce the convenience charge.
• How to pay: on pixel-ranch.com, by card through Stripe; on pixel-ranch.ca, by card through Stripe or by Interac e-Transfer. Every invoice comes with a secure payment link.
• Prices are in US dollars on pixel-ranch.com and Canadian dollars on pixel-ranch.ca. We add 5% GST to every invoice, including the setup fee and each monthly payment.

4. Missed payments

If any payment is 14 days overdue, your site comes down until it's paid. Putting it back up costs a $50 reinstatement fee.

5. Ready-made designs

While your site is live with us, the design is yours alone and isn't sold to anyone else. We may keep showing it in our showroom, marked "Sold", as an example of our work.

6. Who owns what

• You own the photos, words, logos and other content you give us, and you confirm you have the right to use them. You give us permission to use them to build and run your site.
• If you buy outright, the site is yours once the balance is paid at launch.
• If you pay monthly, the site stays ours until your last payment, then it's yours.

7. Domains and email

• If you bring your own domain name, it stays yours, and you renew it with whoever you bought it from.
• If we register it for you, it's in our name. While we host your site, it renews at $85 a year.
• Once your site is paid for, you can buy the domain from us: the domain and its transfer cost $400.
• Email services such as Google Workspace or Microsoft 365 are paid for by you directly to that provider; we help you set them up.

8. Hosting plans

• Hosting ($600 a year): hosting, security and error repairs. Pay yearly in advance or monthly ($50 a month), whichever you like; the price is the same.
• Hosting + SEO ($600 a month): Hosting plus ongoing SEO work, all error fixes and security, and 2 hours of edits a month. The hosting part is paid yearly or monthly, as above; the SEO part is billed monthly, in advance.
• Unused edit hours don't carry over to the next month. Work beyond the included hours is quoted separately.
• A hosting plan isn't required. Changes to sites we don't host are billed separately.

9. Leaving our hosting

If you move your site elsewhere, we'll hand over your site's built files free of charge once your account is paid up. A domain we registered can be bought from us as set out in section 7.

10. Upgrades

You can move a Basic site up to Medium later by paying the difference in price, plus any extra work quoted.

11. Our responsibility

We build and host with care and fix errors promptly, but no website can be guaranteed to be error-free or online 100% of the time, and we don't promise search rankings. To the extent the law allows, our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim, and we're not responsible for indirect losses such as lost profits.

12. The law that applies

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

13. Contact

hello@pixel-ranch.com · 250-938-7388